Support through the panel
Follow your order, payment and account requests through a support ticket linked to your account.
Create a support ticketSUPPORT
Contact and Support
Rados Medya contact channels: open a support ticket for orders, payments, balance and account matters, or reach our team by email.
Choose the support channel that suits you
By continuing on the same ticket, you can follow all the replies in one place.
destek@radosmedya.com
Send an emailReach our support team through our published contact account.
Get in touch on WhatsAppTelegram
Reach our support team through our published contact account.
Get in touch on TelegramReach our support team through our published contact account.
Get in touch on InstagramWhen opening a support ticket
- For order questions, include the order number; for payment questions, include the receipt or reference details.
- For the security of your account, do not share your password with the support team.
What can you get help with?
- You can get support with order delays, partial delivery, adding funds, payment approval, service selection and account security.
Response process
- Response times may vary with demand. Rather than opening several tickets for the same issue, continue on your existing ticket.
Frequently Asked Questions
What should I share when asking for support about my order?
Include your order number and a description of the problem. For payment matters, the transaction reference or the necessary receipt details help; do not share your password or verification codes.
How can I reach you if I cannot log in to my account?
Contact the team at the email address published on the Contact page. Include the username or registered email address that identifies your account.