Skip to content
Radosmedya
INFORMATION CENTRE

Frequently Asked Questions

Answers to the most common questions about the Rados Medya SMM panel: orders, delivery, balance, refunds, security and the API.

01

Getting started with an order

  • Add funds, choose a service, enter your public link and set the quantity.
  • The order form shows the amount, and any membership discount, before you confirm.
  • No service ever asks for your account password; only a public link is needed.
02

What order statuses mean

  • Pending: the order has been received but not yet sent to the provider.
  • Processing: the provider has received the order and delivery is under way.
  • Completed: the requested quantity has been delivered.
  • Partial: part of the order was delivered; the cost of the undelivered part is refunded to your balance.
  • Cancelled: the order was not processed and its cost is returned to your balance.
03

If something goes wrong

  • You can open a refill or cancellation request from the My Orders screen.
  • Your support tickets stay linked to your account, so you can follow the replies in the same thread.
  • For payment questions, attach the receipt or transaction number to your ticket.

Frequently Asked Questions

What is Rados Medya?

Rados Medya is an SMM panel that offers social media engagement services for Instagram, TikTok, YouTube, Telegram and other platforms in a single panel. You add funds, choose a service, enter your link and track your order from the panel.

Do I need to give my password?

No. Orders only need a public profile, post or video link. Rados Medya never asks for a password for any service.

How long does delivery take?

It depends on the service you choose; each service card shows the average start time and speed. Once delivery begins, you can follow its progress on the My Orders screen.

How do I add funds?

The Add Funds page lists the active payment methods along with any transaction fee and bonus. Before you pay, you see the amount you will pay and the amount that will be credited to your balance separately.

What is the minimum order amount?

The lower limit depends on the service. Each service card shows its minimum and maximum quantity, and the order form will not accept a quantity outside that range.

What happens if my order is only partly delivered?

The order closes as Partial and the cost of the undelivered part is refunded to your balance. You can see the refunded amount on the Statement page.

How do I open a refill request?

You can create a refill request from the order's row on the My Orders screen. If the request falls within the service's refill support and refill period, it is forwarded to the provider.

Can I cancel my order?

If the order has not been processed yet, you can open a cancellation request. For orders that have already been sent to the provider and whose delivery has started, cancellation is not guaranteed.

I paid but my balance was not credited. What should I do?

Payments are matched automatically; if there is a delay, open a support ticket and attach the transaction number or the receipt.

Which currency are prices in?

Prices and payments are in Turkish lira (TRY). The amounts shown in the panel are the final amounts you pay.

What are membership levels for?

As your spending grows, your membership level rises and the discount rate assigned to your level is applied to the order amount. You can see the levels and thresholds on the Membership page.

How does the Referral Programme work?

You earn commission on the spending of users who sign up through your invitation link. The commission rate is tiered according to the number of people you have invited.

How do I keep my account secure?

On the Profile screen you can turn on two-step verification, see your active sessions and end any of them. The support team will never ask for your password.

Is there bulk ordering and an API?

Yes. On the Bulk Order screen you can check a large number of orders before sending them, and with the API you can connect service listing, balance checks and order creation to your own system.

Do you offer reseller options?

Yes. On the Reseller Programme page you will find the terms for bulk ordering, API access and reseller pricing.

How do I get support?

You can create a ticket from the Support section of your panel; your tickets and the replies are stored in your account. You can also reach us through the channels on the Contact page.