01
Order flow
- When you create an order, the system first checks the link, the quantity, the service limits and your balance.
- Eligible orders are queued and forwarded to the relevant service provider, either automatically or in a controlled manner.
- You can track the order status in real time on the My Orders screen in the panel.
02
What do the statuses mean?
- Pending: the order has been accepted into the system and is waiting to be sent to the provider or to start processing.
- Queued: the order is in the technical queue and will be processed when its turn comes.
- Processing: the service has started or is actively progressing on the provider's side.
- Completed: the order has reached the target quantity or has been marked as completed by the service.
- Partial: the service could not deliver the full target quantity. The remaining amount may be refunded to your balance according to the rules.
- Cancelled / Error: the order may not have been started, the link may have been found unsuitable, or it may have been rejected by the service.
03
Delivery times
- Start and completion times vary with the service, platform demand, the state of the target link and provider performance.
- Some services start within minutes, while special or high-quality services may involve a wait of 0-24 hours.
- Platform updates, private profiles, deleted posts or restricted content can affect delivery.
04
When should you open a support ticket?
- If the estimated time in the service description has passed and the order still has not started, you can open a support ticket.
- For a wrong link, short delivery, a partial status or payment questions, contacting us with your order number speeds up the process.
- Continuing in your existing ticket, rather than opening several tickets for the same order, gets results faster.
